Refund and Returns Policy of Ai Photoshoot Agency
At Ai Photoshoot Agency, we strive to ensure your satisfaction with our services. Our Refund and Returns Policy outlines the terms and conditions regarding refunds, cancellations, and project revisions. Please review this policy carefully before availing of our services.
1. Refund Policy
We aim to deliver exceptional results with every project. However, refunds are subject to the following conditions:
- Eligibility for Refunds: Refunds may only be considered if the service provided does not align with the agreed-upon deliverables or if the project is canceled before significant progress is made.
- Non-Refundable Services: Completed photoshoots, finalized AI-generated images, or videos are non-refundable. Once the final deliverables are approved by the client, no refunds will be processed.
- Processing Time: Approved refunds will be processed within 7-10 business days.
2. Returns and Revisions
As we provide digital and creative services, returns are not applicable. However, we offer revisions to ensure your satisfaction:
- Revision Requests: Clients may request revisions to photoshoots, images, or videos if the deliverables do not meet the agreed-upon expectations.
- Revision Limit: A maximum of two revisions are included in the service agreement. Additional revisions may incur extra charges.
- Exclusions: Revisions requested due to changes in the original brief or after client approval of deliverables may not be accommodated.
3. Cancellations
- Before Project Commencement: Clients can cancel their bookings or orders before the project has started. In such cases, a full or partial refund may be issued depending on the time and resources already invested.
- After Project Commencement: Once work has begun on a project, cancellations may not qualify for a refund.
4. How to Request a Refund or Revision
To request a refund, revision, or address any concerns about your project, please contact us with the following details:
- Your name and contact information.
- A description of the issue or reason for the refund/revision request.
- Supporting evidence, such as project details or deliverables, if applicable.
Contact us through:
5. Exceptions
We reserve the right to refuse refunds, revisions, or cancellations in cases where:
- The dissatisfaction is due to subjective preferences unrelated to the original project brief.
- Deliverables have been fully approved by the client.
- Requests are submitted after a significant delay without prior communication.
6. Changes to This Policy
We may update this Refund and Returns Policy to reflect changes in our services or legal requirements. Please review this page periodically for any updates.
Thank you for choosing Ai Photoshoot Agency. We are committed to providing you with exceptional service and ensuring your satisfaction with every project.
